In the final report on its legal services market study, the Competition and Markets Authority (CMA) identified price and service information for consumers as a key area of focus.
The CMA recommended that the frontline regulators develop proposals to improve information transparency so that consumers can make more informed decisions. The Law Society has commented on the interim report and on the final report.
The regulators have set up a group to oversee implementation, and recently published minutes of their first meeting held in January 2017. The regulators are working to publish details of their work by July, and release consultation documents by October 2017. The Law Society will continue to ensure the voice of solicitors is heard throughout this consultation process.
The Law Society has already been working on this issue and they recently published their Transparency Toolkit to help solicitors provide the best possible cost and service information to clients.
If you have any questions on the CMA report, or feedback on the Transparency Toolkit, the Law Society wants to hear from you - email firstname.lastname@example.org.